Cancellation & Refund Policy

Darjeana™ deals primarily in packaged tea products, specialty blends, and B2B/distributor services. Due to the nature of food products and customized supply processes, all sales are treated carefully under hygiene, safety, and regulatory standards.

A. Before Order Processing Orders may be cancelled only before dispatch or processing begins. Cancellation requests must be made by contacting us via Phone, WhatsApp, or Email. Once processing or packing has started, cancellation will not be accepted. B. After Dispatch Once an order has been dispatched, cancellation is not permitted. Courier, logistics, and handling costs cannot be reversed.

A. Food & Beverage Products Due to hygiene and safety regulations:

• No refunds are offered on opened, used, or consumed tea products
• No refunds for taste preference or personal choice
• No refunds for delay caused by courier partners or force-majeure events

B. Eligible Refund Cases Refunds may be considered only if:

• Product received is physically damaged during transit
• Wrong product delivered (error from our side)
• Manufacturing defect (verified by our team)

Eligibility Criteria: Issue must be reported within 24 hours of delivery with clear photos/videos. Product must be unused and in original condition.

Where applicable, we may offer replacement of the same product or store credit, at our discretion. Replacement decisions are final and depend on stock availability.

• Distributor onboarding fees, advance payments, or bulk order advances are non-refundable.
• Once a distributor application is approved or processing begins, no refund or cancellation is allowed.
• Any special commercial terms will be governed by separate written agreements.

If a refund is approved, it will be processed via the original payment method within 7–14 working days. Bank or payment gateway delays are beyond our control.

The following are strictly non-refundable:

• Opened or used tea packs
• Customized, bulk, or B2B orders
• Promotional or discounted items
• Free samples or complimentary products
• Courier or logistics charges

Darjeana™ shall not be liable for delays or failures caused by natural disasters, government restrictions, transport strikes, internet or power failures, or any event beyond reasonable control. Such events do not qualify for refunds.

We reserve the right to update or modify this policy at any time without prior notice. The latest version published on our website will always be applicable.

All requests must be made through official channels only:

📧 contact@darjeana.in
📞 +91 9903190373